Jira Service Management

{"xsrfToken":"BG1W-8KPA-92XX-PNC7_2c778fc418270881b1f4bb64ad449e8ff9825837_lout","branding":{"id":"4","key":"tsd","name":"Trucks service desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1c40df19-ca3f-4583-81fd-458b24ef0bdd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTRjZWQ0Ni1hMzQxLTQ1MTMtOTY4ZS1iNjlkMzRkOGY3OTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjNDBkZjE5LWNhM2YtNDU4My04MWZkLTQ1OGIyNGVmMGJkZCI6WyJyZWFkIl19LCJleHAiOjE2MTQ0OTE3ODcsIm5iZiI6MTYxNDQ5MTEyN30.gqA06A8_eh_UrRToBpYPyrNXog9okTucHOkaWkxX4dI&client=a94ced46-a341-4513-968e-b69d34d8f799&mode=fit","logoId":"1c40df19-ca3f-4583-81fd-458b24ef0bdd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the VEIT Electronics Help Center","sharedPortalName":"VEIT Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to the VEIT Electronics Help Center","sharedPortalName":"VEIT Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dc0000","helpCenterTitleColor":"#fdfdfd","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"tsd","projectId":12906,"serviceDeskId":4,"name":"Trucks service desk","description":"Welcome! You can raise a Trucks service desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"23","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"There are always questions that does not fit into above categories. Select this option and we will help you out.","icon":12226,"iconUrl":"https://veit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12226","groups":[8],"key":""},{"id":"21","name":"Spare parts","descriptionHtml":"","callToAction":"Spare parts","introHtml":"Choose this if you have questions about spare parts or you need to order one.","icon":12256,"iconUrl":"https://veit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12256","groups":[8],"key":""},{"id":"20","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Having trouble with your truck, need an advice for using it or need a remote assistance? Select this to request assistance from our service team.","icon":12265,"iconUrl":"https://veit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12265","groups":[8],"key":""},{"id":"22","name":"On-site service request","descriptionHtml":"","callToAction":"On-site service request","introHtml":"Need a service at your company location? Select this and we will agree with you on details.","icon":12247,"iconUrl":"https://veit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12247","groups":[8],"key":""},{"id":"28","name":"In-house service request","descriptionHtml":"","callToAction":"In-house service request","introHtml":"Need a service in VEIT? Select this and we will agree with you on details.","icon":12257,"iconUrl":"https://veit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12257","groups":[8],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":12252,"iconUrl":"https://veit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12252","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[20,21,22,28,23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e4f87033-5145-3a8f-86f0-c5e545459cab","appLinkName":"System Confluence","appLinkUrl":"https://veit.atlassian.net/wiki","spaceKey":"TSD","spaceName":"Trucks service desk","spaceUrl":"https://veit.atlassian.net/wiki/spaces/TSD"},"labels":[],"projectKey":"TSD","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":21,"projectId":12906,"form":{"name":"Spare parts","descriptionHtml":"","callToAction":"Spare parts","intro":"Choose this if you have questions about spare parts or you need to order one.","instructions":"","icon":12256,"iconUrl":"https://veit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12256","key":""},"fields":[{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please specify: Name of customer, Vehicle specification (licence plate, VIN, serial number etc.), Spare parts details (p.e. ordering code, name, quantity), Delivery requirements (normal or fast delivery, by sea or by air, delivery address etc.)","descriptionHtml":"Please specify: Name of customer, Vehicle specification (licence plate, VIN, serial number etc.), Spare parts details (p.e. ordering code, name, quantity), Delivery requirements (normal or fast delivery, by sea or by air, delivery address etc.)","required":true,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_11300","fieldConfigId":"11703","label":"Truck ID","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/21","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/21","calendarParams":{"firstDay":0,"date":"2021-02-28T06:46:27+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%m/%y","dateTimeIfFormat":"%e/%m/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e4f87033-5145-3a8f-86f0-c5e545459cab","appLinkName":"System Confluence","appLinkUrl":"https://veit.atlassian.net/wiki","spaceKey":"TSD","spaceName":"Trucks service desk","spaceUrl":"https://veit.atlassian.net/wiki/spaces/TSD"},"labels":[],"projectKey":"TSD","serviceDeskId":4},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTRjZWQ0Ni1hMzQxLTQ1MTMtOTY4ZS1iNjlkMzRkOGY3OTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjkwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTQ0OTIzODcsIm5iZiI6MTYxNDQ5MTEyN30.9i91ty3uhg0Pw0xB92uywDd6-V0-AULKBNVL3MSM9pc","targetCollection":"upload-project-12906","endpointUrl":"https://api.media.atlassian.com","clientId":"a94ced46-a341-4513-968e-b69d34d8f799","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}