{"xsrfToken":"4e7c6fed7005ef2ca93ee2e6b623c7bc1022a3a1_lout","branding":{"id":"4","key":"tsd","name":"Trucks service desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1c40df19-ca3f-4583-81fd-458b24ef0bdd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTRjZWQ0Ni1hMzQxLTQ1MTMtOTY4ZS1iNjlkMzRkOGY3OTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjNDBkZjE5LWNhM2YtNDU4My04MWZkLTQ1OGIyNGVmMGJkZCI6WyJyZWFkIl19LCJleHAiOjE3NTA2MzY4NzMsIm5iZiI6MTc1MDYzNjI3M30.7F1RD06BL1FqviIl5olw6ABeQkEgbtt3vI367eytEGA&client=a94ced46-a341-4513-968e-b69d34d8f799&mode=fit","logoId":"1c40df19-ca3f-4583-81fd-458b24ef0bdd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the VEIT Electronics Help Center","sharedPortalName":"VEIT Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to the VEIT Electronics Help Center","sharedPortalName":"VEIT Help Center","localeDisplayName":"English (United States)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dc0000","helpCenterTitleColor":"#fdfdfd","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"tsd","projectId":12906,"serviceDeskId":4,"name":"Trucks service desk","description":"<p>Welcome! You can raise a Trucks service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"28","name":"In-house service request","descriptionHtml":"","callToAction":"In-house service request","introHtml":"<p>Need a service in VEIT? Select this and we will agree with you on details.</p>","icon":12257,"iconUrl":"https://veit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12257","groups":[8],"key":""},{"id":"22","name":"On-site service request","descriptionHtml":"","callToAction":"On-site service request","introHtml":"<p>Need a service at your company location? Select this and we will agree with you on details.</p>","icon":12247,"iconUrl":"https://veit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12247","groups":[8],"key":""},{"id":"23","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>There are always questions that does not fit into above categories. Select this option and we will help you out.</p>","icon":12226,"iconUrl":"https://veit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12226","groups":[8],"key":""},{"id":"21","name":"Spare parts","descriptionHtml":"","callToAction":"Spare parts","introHtml":"<p>Choose this if you have questions about spare parts or you need to order one.</p>","icon":12256,"iconUrl":"https://veit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12256","groups":[8],"key":""},{"id":"20","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Having trouble with your truck, need an advice for using it or need a remote assistance? Select this to request assistance from our service team.</p>","icon":12265,"iconUrl":"https://veit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12265","groups":[8],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12252,"iconUrl":"https://veit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12252","groups":[],"key":""},{"id":"73","name":"Service announcements","descriptionHtml":"","callToAction":"Service announcements","introHtml":"","icon":12229,"iconUrl":"https://veit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12229","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[20,21,22,28,23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e4f87033-5145-3a8f-86f0-c5e545459cab","appLinkName":"System Confluence","appLinkUrl":"https://veit.atlassian.net/wiki","spaceKey":"TSD","spaceName":"Trucks service desk","spaceUrl":"https://veit.atlassian.net/wiki/spaces/TSD","isServer":false},"labels":[],"projectKey":"TSD","serviceDeskId":4,"kbLinkDomainURLs":["https://veit.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTRjZWQ0Ni1hMzQxLTQ1MTMtOTY4ZS1iNjlkMzRkOGY3OTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjkwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA2Mzc0NzMsIm5iZiI6MTc1MDYzNjI3M30.kFULckObDfuQSf4A0LaqkDKt687zRAcHY09XJ9D1bN0","targetCollection":"upload-project-12906","endpointUrl":"https://api.media.atlassian.com","clientId":"a94ced46-a341-4513-968e-b69d34d8f799","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"455dd0cc-9f25-451e-bfe2-66dd3598a497","name":"Trainings","description":"Truck operation trainings","categoryUrl":"https://veit.atlassian.net/servicedesk/customer/portal/4/topic/455dd0cc-9f25-451e-bfe2-66dd3598a497","createdAt":"1568733819198"},{"id":"7cb00466-5867-46ea-8fbf-7efb3560e7a3","name":"FAQs","description":"Frequently asked questions articles on various VEIT DOC technology topics","categoryUrl":"https://veit.atlassian.net/servicedesk/customer/portal/4/topic/7cb00466-5867-46ea-8fbf-7efb3560e7a3","createdAt":"1569317389738"},{"id":"b62cfabf-b785-4ddf-af5b-0f1eb967f75d","name":"Instructions","description":"Instructions how to operate the trucks","categoryUrl":"https://veit.atlassian.net/servicedesk/customer/portal/4/topic/b62cfabf-b785-4ddf-af5b-0f1eb967f75d","lastUpdated":"1569512199063","createdAt":"1569512173518"}]}},"reqCreate":{"id":20,"projectId":12906,"issueType":{"id":"10907","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Having trouble with your truck, need an advice for using it or need a remote assistance? Select this to request assistance from our service team.</p>","instructions":"","icon":12265,"iconUrl":"https://veit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12265","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11300","fieldConfigId":"11703","label":"Truck ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11614","fieldConfigId":"12107","label":"Contact Details – name, phone, email","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/20","calendarParams":{"firstDay":0,"date":"2025-06-23T01:51:14+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%m/%y","dateTimeIfFormat":"%e/%m/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e4f87033-5145-3a8f-86f0-c5e545459cab","appLinkName":"System Confluence","appLinkUrl":"https://veit.atlassian.net/wiki","spaceKey":"TSD","spaceName":"Trucks service desk","spaceUrl":"https://veit.atlassian.net/wiki/spaces/TSD","isServer":false},"labels":[],"projectKey":"TSD","serviceDeskId":4,"kbLinkDomainURLs":["https://veit.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTRjZWQ0Ni1hMzQxLTQ1MTMtOTY4ZS1iNjlkMzRkOGY3OTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjkwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA2Mzc0NzQsIm5iZiI6MTc1MDYzNjI3NH0._i0SBRe9bEEmqdqO4xrHpzE7EHDRIMbAzJHE0vxhRgA","targetCollection":"upload-project-12906","endpointUrl":"https://api.media.atlassian.com","clientId":"a94ced46-a341-4513-968e-b69d34d8f799","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=veit","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4e7c6fed7005ef2ca93ee2e6b623c7bc1022a3a1_lout","baseUrl":"https://veit.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://veit.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a94ced46-a341-4513-968e-b69d34d8f799","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e7f101ecab7643c2acc748ccac89df5f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}